Service Delivery Coordinator

At Pavlov Media,we’reon a mission to create something extraordinary.

We’repassionate about delivering a far superior internet experience to the communities we serve, powered bycutting-edgefiber technology. Butit’snot just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. Ifyou’relooking to be part of a teamthat’smaking a real impact, Pavlov Media is the place for you.

Pavlov Media isseekinga proactive and solutions-oriented

Service Delivery Coordinator to join our team. This key role is essential tomaintainingstrong customer relationships, ensuring satisfaction, and resolving service-related issues with efficiency and care.

As the primary point of contact for customers you willrepresentthe face of Pavlov Media delivering exceptional support, managing fiber installation schedules, and coordinating closely with contractors. While this is not a sales position, it plays a strategic role in customer success by ensuring seamless service delivery and execution.

• Serve as the main liaison between customers and contractors for fiber-related service needs
• Schedule and coordinate fiber installations, maintenance, and burials
• Proactively monitor and manage service delivery timelines to ensure customer satisfaction
• Address and resolve service-related issues quickly and effectively
• Maintain detailed records of service activities and customer interactions
• Collaborate with internal departments to ensure a smooth customer experience
• Report daily to Pavlov Media’s corporate headquarters

We are looking for a highly organized, detail-oriented, and customer-focused professional who thrives in a fast-paced environment. The ideal candidate is someone who takes ownership of their work, communicates clearly, and is driven by a passion for delivering exceptional service.

• Exceptional Communication
  
  Skills:
  
  Able to communicate clearly and professionally with customers, contractors, and internal teams
• Strong Organizational Abilities:
  
  Comfortable managing multiple schedules, priorities, and deadlines with accuracy

• Problem-Solving Mindset:
  
  Proactive, resourceful, and able to think critically under pressure
• Customer-First Mentality:
  
  Committed to providing a smooth and positive experience for all customers
• Adaptability:
  
  Comfortable working in a dynamic environment with changing priorities
• Technical Aptitude:
  
  Basic understanding of fiber networks, telecom, or utility service delivery is a plus
• Team
  
  Collaboration:
  
  Works well across departments and with external partners to maintain service excellence
• Professionalism and Accountability:
  
  Reliable, trustworthy, and takes pride in high-quality execution

• Experience in service coordination, customer support, dispatching, or project coordination
• Familiarity with scheduling platforms, ERP systems, or ticketing software
• Background in telecommunications, construction coordination, or a similar service-driven industry
• Join a growing and innovative company where your attention to detail and dedication to customer service will make a measurable difference every day.
• Feedback Collection:
  Gather and report customer feedback to help improve services and products.

The salary range for this position is:$20 – $24 per hour

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization.

The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov…