Customer Service Representative

Hudson Technologies is a leading provider of refrigerant products and services focused on maximizing chiller and HVAC system performance. The company offers comprehensive refrigerant sales, reclamation, on-site services, and energy-saving assessments, supported by patented, proprietary processes and software tools. As the largest reclamation company in the United States, Hudson provides a one-stop Platinum Reclamation Program and nationwide emergency and maintenance services.

Its team of chemists and engineers leverages advanced testing and optimization methods to reduce energy consumption, minimize downtime, and improve system reliability. Hudson Technologies is committed to delivering responsive, high-quality service for a wide range of refrigerant needs.

This is a temp to perm role with full-time hours, on-site (open to remote within a commutable distance to Champaign, IL office). The Customer Service Representative will respond to customer inquiries via phone, email, and other channels, providing accurate information on products, services, orders, and account status. This role will process orders, track shipments, handle returns, and coordinate with internal teams such as sales, operations, and logistics to resolve issues quickly.

The representative will document customer interactions, maintain up-to-date customer records, and follow established procedures and service standards. The position also involves identifying recurring issues, sharing customer feedback with relevant teams, and supporting continuous improvement of the customer experience.

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Experience enhancing the Customer Experience, ideally in a Customer Service Representative capacity or similar role.
• Clear verbal and written communication skills, with the ability to explain technical or product information in accessible terms.
• Proficiency with basic computer applications (e.g., email, CRM systems, order entry tools) and accurate data entry skills.
• Demonstrated problem-solving abilities, attention to detail, and follow-through in resolving customer issues.
• Ability to work on-site in Champaign, IL, collaborate with cross-functional teams, and manage multiple tasks in a fast-paced environment.
• Previous experience in industrial, HVAC, or technical service industries is a plus; high school diploma or equivalent required, associate or bachelor’s degree preferred.