Fiscal Training & Engagement Specialist

About the Department

Fiscal Services provides financial services to the university by promoting financial best practices, forming strategic partnerships, establishing efficient systems, and pursuing continuous improvement. The unit creates and maintains a sustainable financial framework and strong internal controls to promote sound fiscal management, careful stewardship of university resources, and accountability.

Fiscal Services supports the university community through fiscal policy guidance, training, communications, and operational coordination designed to ensure consistent implementation of financial procedures and administrative processes across the institution. The unit fosters innovation to support George Mason University's overall mission by employing new methods to deliver financial services, collaborating on process improvements and new initiatives, and maintaining accessible resources that support fiscal compliance and operational effectiveness.

Fiscal Services also provides accurate and timely financial data to enable comprehensive reporting, compliance, and analysis that enables strategic decision-making across the university.

The Fiscal Training & Support Specialist provides front‑line fiscal training and customer support services for the university. The position supports the delivery of fiscal training programs, responds to customer inquiries through the team's inbox, and facilitates real‑time assistance through walk‑in training sessions. This role plays a key part in ensuring faculty and staff receive timely, accurate, and accessible support related to fiscal systems, processes, and procedures.

In addition to training delivery and customer service, the position assists with end‑to‑end training operations, maintains training materials across multiple platforms, and supports engagement activities such as Lunch & Learn sessions. The Fiscal Training & Support Specialist contributes to the consistency, quality, and responsiveness of Fiscal Learning and Engagement services.

• Design, develop, and deliver fiscal training programs for faculty and staff, ensuring proficiency in financial systems such as eVA, Finance Gateway, and Chrome River.
• Facilitate both in‑person and virtual training sessions using a variety of instructional methods to support engagement and knowledge retention.
• Assist with hosting Lunch & Learn sessions and other informal learning opportunities to promote fiscal awareness and skill development.

• Provide frontline customer support by monitoring and responding to inquiries received through the Fiscal Learning & Engagement team inbox and other support channels.
• Facilitate and support walk‑in training sessions, providing real‑time assistance to faculty and staff on fiscal systems and processes.
• Document common questions and recurring issues to support continuous improvement of training materials and resources, and escape complex issues as appropriate.

• Support end‑to‑end training management, including scheduling training sessions, tracking attendance, maintaining documentation, and completing post‑training follow‑ups.
• Assist with coordinating training logistics, session setup, and technical support.
• Maintain organized records of training activities to support reporting, compliance, and operational continuity.

• Assist with updating and maintaining training‑specific materials (such as manuals, job aids, and training resources) in coordination with the Fiscal Policy, Training, & Communication team.
• Work collaboratively with the Training & Communications Manager to translate recurring questions, support requests, and walk‑in training trends into training enhancements and learning resources that address common needs across the university.
• Provide feedback and recommendations based on front‑line interactions to support continuous improvement of fiscal training content, while ensuring updates align with established standards and approved guidance.