Field Service Technician

Field Service Technician

Mission – Leidos Intelligence Sector seeks a fully cleared Field Service Technician to support an Intelligence Community program in Chantilly, Virginia.

Responsibilities –

• Provide Incident Response support for desktops, systems, Office, and client‑proprietary products.
• Use ITIL‑based processes to streamline receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
• Analyze, troubleshoot, design, and implement fixes.
• Provide basic user training in support of off‑the‑shelf applications, office products, and custom tools, as required.
• Perform remote‑desktop triage and system repair using remote tools.
• Answer questions regarding system procedures, online transactions, system status, and downtime procedures.
• Collaborate with network services, software systems engineering, and/or application development to restore service and/or identify problems.
• Utilize specialized non‑commercial systems administrator experience (access management/file transfer).
• Travel locally between customer buildings or temporarily to an alternate location for special projects.
• Maintain and update records and tracking databases.
• Apply best practices and knowledge of internal or external business issues to improve products or services.

Qualifications –

• Active TS/SCI with Polygraph security clearance.
• Bachelor’s degree and 2+ years of experience (additional experience may substitute for a degree).
• Experience resolving technical problems and answering queries by telephone, in‑person, or via self‑service involving hardware, software, network, system/application access, and telecommunications systems.
• Ability to work client‑assigned 7 am – 4 pm shift at a client site in Chantilly, VA.
• Strong communication skills and ability to effectively communicate with a wide variety of stakeholders.
• Ability to embrace diverse technical disciplines while providing excellent customer service.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.