Logistics Company in N. Charleston is seeking Import and Export Agents
GLOBAL FORWARDING AGENT - Import (air/ocean) & Export ocean
Customer facing and will be heavy in dispatching for delivery, answering customer inquiries, and problem solving. Must be very team oriented and able to help facilitate the growth of current accounts as well as new accounts on our team. We need someone that takes initiative, is detail oriented, well-spoken/written, and has good word/excel scores.
Gathers necessary information to prepare rates and quotes and provide rate and transit options to customers
Coordinates cargo bookings and shipment needs
Understands and inputs applicable financial components of shipments (AP and AR) to generate proper billing of customers
Generates, files, and maintains up-to-date and accurate customer records, reports, shipment documentation, etc.
Files timely rates with Federal Maritime Commission (FMC)
Conducts shipment-level analysis to enable customers to maximize our technology tools
Prepares and reviews routine reports
Responds to customer inquiries and follows-up to ensure issue resolution
Partners with internal stakeholders to ensure that the customer experience is seamless
Collaborates with support staff and other departments to ensure data integrity and compliance with customer SOPs
Certified to handle hazardous materials/dangerous goods depending upon branch role
Provides support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews
Work Schedule is Monday to Friday 8am to 5pm $20-23
North CharlestonCompany Description
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 800 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services.