Senior Site Reliability Engineer

The Role (What you need)

• We're looking for a Cloud Operations Engineer for the Boomi Managed Cloud Services Team.
• The job is all about giving awesome support and fixing tough issues for customers using the standard Site Reliability tools on the Boomi Managed Cloud Service.
• You need to be based in the United Kingdom and have all the relevant documentation to legally live and work in the UK.

• You're big on Site Reliability stuff.
• You genuinely love working with customers and internal teams.
• You're a detective when it comes to figuring out the root cause of issues (installation, config, performance, both infrastructure and app layers).
• You're super curious and can learn fast.
• You're a team player
  —ready to teach and learn from others.
• You're into using AI methods to solve problems and build tools.
• You're comfortable and confident operating in a technical IT environment while also managing direct customer‑facing responsibilities
  , simultaneously.

• Building Boomi Clouds using Ansible (predefined configurations).
• Giving remote tech support for the Boomi Managed Cloud Service.
• Dealing directly with customer issues related to Networking, Infrastructure, and Boomi application errors
  .
• Trying to recreate customer problems to figure them out.
• Using diagnostic skills to find issues and recommend fixes.
• Building cool tools using Claude Code and AWS infrastructure
  .
• Documenting problems and solutions in the support database.

• Experience with monitoring production systems, performance tuning, and advanced troubleshooting.
• Experience supporting production Java runtimes (JVMs) on Cloud platforms (AWS, Azure).
• Familiar with Ansible, Python, Harness, and Jenkins
  .
• Intermediate to advanced with Linux (RHEL preferred)—you're comfortable at the command line!
• Solid understanding of computer architecture, cloud tech, virtual computing, and networking basics (TCP/IP, SSH, NFS or Net App).
• Several years of experience in Dev Ops or Technical Cloud Support.
• Experience with Observability tools like New Relic, Datadog, or Splunk
  .
• Know‑how in troubleshooting Kubernetes or similar containerized services (like AWS EKS, Azure AKS).
• A Bachelor’s degree in a relevant technical field.
• Certification and proficiency in Boomi Runtime Architecture and Systems Administration.

All employment decisions are based on business needs, job requirements, and individual qualifications.

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