ICTS Computer Technician

ICTS Computer Technician

Location:

Chelmsford Public Schools, Chelmsford, Massachusetts.

Job : 5728243

Final date to receive applications:
Posted until filled

Starting Date:
Jul 1, 2026

FTE: 1.0

Reports To:

Director of ICTS

Provide technical assistance district wide.

• Perform computer and peripheral diagnostics and repairs.
• Daily tasks include, but are not limited to, computer repair, installation, configuration, imaging, assembly of computers, monitors, and other peripherals.
• Pull/rewire cables as needed for new installations.
• Troubleshoot and make repairs as needed.
• Serve as a technical resource in assisting users to resolve equipment problems.
• Provide outstanding customer service and approach all tasks with enthusiasm to solve problems.
• Assist all users with technology-related problems and respond to requests in a quick, friendly, professional, and efficient manner.

• Work experience in technology or customer service field.
• Knowledge of computer hardware.
• Experience with Google applications.
• Windows, Mac, Chrome, Android, and iOS knowledge.
• Ability to repair or replace parts on most makes and models of devices, or willingness to learn device repair.
• Experience with software installation, configuration, and troubleshooting.
• Experience with cloud-based applications such as Office 365 and Google.
• Configure devices for staff and student use.
• Ability to troubleshoot connectivity issues and work with the network team to solve problems.
• Ability to research solutions for problems that are not easily solved.
• Ability to change ink and toner and perform small repairs to printers.
• Certification or training in Google Management highly preferred.
• Work independently and as part of a team.
• Escalate technology issues beyond the technician scope to the appropriate technology team member.
• Promote and develop a friendly technology environment in cooperation with end users.
• Deliver superior customer service to end users.
• Assist end users with one-to-one training and advice about technology use.
• Dependability and punctuality required.
• Ability to lift a minimum of 75 pounds.
• Be physically and emotionally capable of carrying out responsibilities and duties in a busy environment.
• Perform all other duties as assigned by ICTS Service Manager or Network Administrator and the Director of ICTS.

Full-time

$39,000 to $45,000 Per Year

Chelmsford Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.