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Patient Services Coordinator

Job in Chelsea - Suffolk County - MA Massachusetts - USA , 02150
Other locations:
Company: Massachusetts General Hospital(MGH)
Contract position
Listed on 2021-03-15
Job specializations:
  • Healthcare
  • Administrative/Clerical
    Medical Administration, Receptionist, Back Office, Scheduler
Job Description & How to Apply Below
Position: Patient Services Coordinator I, Chelsea (Per-diem)

Under general supervision of the Operations Manager and Technical Manager incumbent performs various reception and/or scheduling tasks for the various divisions of the Radiology Department. Schedules patient appointments using an on-line registration/scheduling system. Edits, cancels, confirms patient appointments. Receives patients and directs them to the appropriate testing area, arranging for escort services as required and instructing patients in gowning procedures. Previews, online, the daily schedule; prints, sorts and distributes daily schedule and functions as a resource to appropriate Radiology divisions. Checks and confirms patient demographics and insurance information.

May include duties and responsibilities of the Clerk or Office Assistant as well as:

Using the IDXrad on-line registration and scheduling system, schedules inpatient and outpatient tests. Enters, edits and/or confirms all patient demographic, financial and clinical data elements. Obtains patient history and other pertinent clinical data (i.e. allergies, precautions, etc.). Verifies routing of patient reports, physician name and patient location. Confirms availability of exam rooms and keeps abreast of any schedule deviations and instrument downtime.

Edits, cancels and reschedules test requests. Informs patients and/or physicians of potential schedule changes.

Responds to telephone requests and processes telephone calls according to established telephone guidelines and hospital patient confidentiality policy.

Greets and receives patients as they arrive for appointments. Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures.

Checks in patients, verifying demographic, financial and clinical information. Confirms appointment time and confirms accuracy of the related computer printouts and/or requisitions. Uses Electronic Data Interchange (EDI) related software and PCIS to accurately verify patient registration and insurance information.

Assists patients in gowning procedures and explains exam preparation procedures. Arranges for escort services to appropriate testing areas as necessary.

Ensures the completeness of all forms.

May generate Quality Assurance Statistics.

Provides cross coverage.

Knows medical terminology and may perform as a Medical Transcriptionist.

Maintains the physical environment and examination rooms.

Coordinates and tracks patient referral appointments.

Performs all other duties that are practice specific and are appropriate to this level of position.

Arranges for follow up appointments.


Knowledge of basic word processing packages

Basic computer skills necessary to use computerized scheduling/billing systems

Typing and/or word processing speed approximately 45-50 WPM

Good grammar and spelling

Excellent customer service and communication skills

Ability to deal effectively and courteously with a diverse group of internal and/or external customers

Good organizational skills required to handle multiple tasks in busy environment

May require dictaphone and/or medical terminology

Ability to problem solve and adapt to flexible work hours in a variety of divisions

Basic understanding of various types of medical coverages

Ability to maintain customer service standards and work with minimal supervision


High School Diploma Minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting Associates preferred
Position Requirements
Less than 1 Year work experience
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