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Customer Service Representative

Job in Chesapeake - VA Virginia - USA
Posted by Sutherland
Full Time position (Ref. #18005915)
Listed on 2019-04-19
Job specializations:
  • Customer Service
    Call Center, Customer Service Rep, Entry Level Customer Service, Retail Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Sutherland is now hiring motivated and passionate individuals to join our team as a Customer Service Representative. Are you passionate about helping others? Are you focused, enthusiastic and want to make a difference in people’s lives?  

If this describes you down to your core, then we want you on our team!                   

Your goal: To exceed client and company expectations by answering inbound calls and to provide outstanding support and guidance. Like the sound of it? Then keep reading!

This is a dynamic position w you will tap into your multi-tasking abilities to respond to customer inquiries about programs and services via phone.  You will resolve issues and act as a Member Services Representative, processing requests, payments and account updates as requested to provide the best solution for our customers.

This is a full-time, permanent opportunity offering competitive pay, health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs.

We’ll give you the opportunity to showcase your superior customer minded mentality, while developing your expertise in all aspects of customer service. We’re looking for dynamic, empathetic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.
Position Requirements
High School,   1 to 2 Years work experience
• Minimum of a High School diploma or GED
• Passion for the customer and the customer’s experience
• The ability to thrive in a team oriented environment
• The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
• A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
• Basic experience using Microsoft Office suite. Experience working with CRM applications preferred
• Prior customer service experience preferred
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?

We want to hear from YOU!

Sutherland is a drug free workplace.
HIVE359 18005915
Contact Information
Contact Name: Sutherland
Contact Phone: 5852950800
Preferred method of contact: Email with CV via Application Box below.
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