Application Manager - Secondment

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re currently seeking an experienced professional to join our team via secondment in the role of Change Application Manager.

Based within Customer Solutions, responsible for driving and embedding change across the function you’ll lead the effective delivery of change initiatives, ensuring they’re implemented smoothly and sustainably. You’ll focus on making a measurable impact on customer experience and simplifying processes, helping to improve Net Promoter Score (NPS) and strengthen colleague engagement.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Develop and improve processes and technology on behalf of the Customer Solutions Team to drive customer experience and efficiency – Digitising at scale.
• Take change acceptance responsibility – deliver frictionless change for our customers and colleagues to improve first contact resolution and drive NPS
• Procedure review – work with relevant stakeholders for business sign off
• Report progress of change application to management, and elevate any issues
• Facilitate business forums to drive improvement in customer experience and reduce costs for Customer Solutions
• Plan and deliver timely and appropriate communication on departmental updates and change initiatives across Customer Solutions - focus on our colleagues (energise for growth)

• Strong knowledge of Customer Solutions products, procedures and policies
• Strong understanding of Customer Solutions systems and how they’re used day to day
• Proven experience delivering business projects within M&S Bank

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via