Operations Analyst

This job is with Bank of America, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Operations Analyst

Officer

Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the River Dee.

We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Chester serving our internal clients. You will provide technical support in an industry-leading Derivatives support function for one or more Derivatives product areas.

This team is well established in Chester, with a presence there for 10 years. You will interact with partners globally, including senior colleagues, from locations such as Hong Kong, Singapore, London and New York. This is an exciting opportunity if career development is important to you.

• Providing excellent client service to internal clients to agree cash flows and support global business needs.
• Investigating and resolving pre- and post-cash settlement discrepancies and non-receipts. Undertaking cash reconciliations.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
• Liaising with Trade Support across London, Hong Kong, Singapore and New York to resolve risk and break issues.
• Adding value through system and control improvements by participating in projects and ad-hoc testing.
• Performing root cause analyses, communicating updates to senior management, and continually improving client service and efficiency.

• Communication and negotiation skills.
• Ability to build relationships across all levels of seniority with internal and external clients.
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Proficient in Excel and Outlook.
• Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast-paced, high-volume environment.
• A keen problem solver with a drive for process improvement and strong attention to detail and accuracy.

• Derivative and Custom Service experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Ability to work with diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs.

UK

• Private healthcare for you and your family plus an annual health screen to help manage physical wellness, with the option to include a partner.
• Competitive pension plan, life assurance and group income protection.
• 20 days of back-up childcare and 20 days of back-up adult care per annum.
• Flexible benefits including a wellbeing account, travel insurance, critical illness, and more.
• Flex fund for benefits, emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Charity payroll giving with company match.
• Arts & Culture corporate membership programme and discounted access to cultural institutions.
• Volunteer opportunities in the local community.

Good conduct and sound judgment are crucial to our long-term success. Our Code of Conduct emphasizes accountability and ownership mind-set for managing risk. We are an equal opportunities employer and ensure that no applicant is subjected to less favorable treatment on grounds of gender, gender identity, marital status, race, color, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, dependents, or disability.

The Bank selects candidates for interview based on skills,…