Job Description & How to Apply Below
Position: Analyst Help Desk Support - Full Time - Days
Provides first line technical support, answering queries via phone, fax, e-mail, online chat or walk in contacts.
Maintains a high degree of customer service for all support queries.
Takes ownership and proactively deals with user and customer issues.
Logs all issues in the call logging/task tracking system with accuracy.
Analyzes, diagnoses, and responds to inquiries to troubleshoot and resolve hardware or software issues; workstations, laptops, computer peripheral hardware, printers, LAN switches, wireless infrastructure, servers.
Assists in proactively monitoring systems for space usage and processor capacity.
Analyzes request queues to effectively assign and dispatch issues and requests to appropriate IT personnel.
Supports customers in the basic use of systems and hardware, with the ability to effectively instruct customers via the phone, e-mail, online chat, or walk-ins.
Assists in developing and maintaining downtime procedures and disaster recovery plans.
Utilizes task tracking and quality change control management processes and tools.
One or more years of experience.
High school diploma or equivalent.
Position RequirementsLess than 1 Year work experience
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