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Analyst Help Desk Support - Full Time

Job in Chicago - Cook County - IL Illinois - USA
Company: Norwegian American Hospital
Full Time position
Listed on 2021-03-26
Job specializations:
  • Customer Service/Help Desk
  • IT/Tech
Job Description & How to Apply Below
Position:  Analyst Help Desk Support - Full Time - Days
  • Provides first line technical support, answering queries via phone, fax, e-mail, online chat or walk in contacts.
  • Maintains a high degree of customer service for all support queries.
  • Takes ownership and proactively deals with user and customer issues.
  • Logs all issues in the call logging/task tracking system with accuracy.
  • Analyzes, diagnoses, and responds to inquiries to troubleshoot and resolve hardware or software issues; workstations, laptops, computer peripheral hardware, printers, LAN switches, wireless infrastructure, servers.
  • Assists in proactively monitoring systems for space usage and processor capacity.
  • Analyzes request queues to effectively assign and dispatch issues and requests to appropriate IT personnel.
  • Supports customers in the basic use of systems and hardware, with the ability to effectively instruct customers via the phone, e-mail, online chat, or walk-ins.
  • Assists in developing and maintaining downtime procedures and disaster recovery plans.
  • Utilizes task tracking and quality change control management processes and tools.
  • Requirements:

    One or more years of experience.

    High school diploma or equivalent.

    Position Requirements
    Less than 1 Year work experience
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