Loan Processing Associate Chicago, IL

About Us

Windsor Advantage
, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incur capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government‑guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting‑edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government‑guaranteed lending initiative.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. The company is publicly traded (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nationwide lending brands:
Capital Bank Home Loans and Open Sky, a credit‑card division that offers and services credit cards across all states.

The Loan Processing Associate is responsible for providing quality customer service while processing loans through closing. The associate quarterbackes communication with clients, borrowers, government entities and third parties (e.g., insurance agents, attorneys, CPAs), exercising discretion and judgment. The position also includes participation in and contribution to weekly departmental meetings.

• Manage the entire loan application lifecycle, from initial intake to final closing.
• Maintain meticulous attention to detail to ensure adherence to all SBA regulations, program guidelines and bank policies throughout the loan process.
• Distribute, collect, and review loan application processing checklists to obtain SBA authorization and loan closing.
• Exhibit in‑depth understanding of SBA rules/regulations and develop the ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
• Act as a liaison and manage critical relationships with borrowers, intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with high attention to detail.
• Prepare comprehensive loan packages with all necessary financial documents, business plans and supporting materials for underwriting review and approval.
• Manage and facilitate the loan closing process, ensuring all documents are signed, conditions are met and funding is disbursed smoothly.
• Assist with servicing of funded loans, such as collecting information for ongoing compliance.
• Stay updated on current SBA loan programs and industry trends, researching competitor offerings as needed.
• Submit 4506‑C to the IRS and complete tax verifications upon return.
• Order and review any necessary third‑party reports.
• Effectively manage and interface with third‑party vendors.
• Work with lender and borrower on SBA screen‑outs; interface directly with SBA loan specialist staff.
• Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender’s closing counsel.
• Handle special projects assigned as necessary.
• Actively contribute to weekly departmental meetings to identify, discuss, solve and implement process improvements.
• Adhere specifically to all company policies and procedures, federal and state regulations and laws.
• Responsible for following regulatory requirements including the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Customer Identification Program (CIP) and OFAC to assist in the identification, detection and deterrence of money‑laundering or other unlawful activities.
• Perform other duties as required.

• Bachelor’s degree in finance, business administration, or a related field required.
• 1–2 years experience in a role within administration, finance or a similar industry.
• Experience managing multiple tasks while delivering the highest levels of customer service with minimal supervision.
• Experience with loan processing and loan closings.
• Experience…