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Systems Engineering Specialist

Job in Chicago - Cook County - IL Illinois - USA , 60602
Company: NTT DATA Corporation
Contract position
Listed on 2021-02-24
Job specializations:
  • IT/Tech
  • Software Development
Job Description & How to Apply Below
Req ID: 111604

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Specialist to join our team in Chicago, Illinois (US-IL), United States (US).


* Provide client desktop images, configuration, software distribution, and patching
* Provide 3rd-level technical support in resolving internal and customer technical issues
* Creation, Support & Implementation for Windows 7, 8, 8.1, 10 Imaging

* Dynamic Driver injection, Patch Management, Application Packaging & KACE Image Management

* End to End Project Management following the process starting with documentation (SOW) till the Product Delivery.

* Incident Management, Tracking & Solution for any issues related to the Engineered Solution.

* Third Level Escalation Support to NTT Data Technical Support Teams.

* Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Imaging and Support.

* OEM Driver Management and Integration

* Manage project deliverables and support services such that all the SLA's are met for every measuring period
* Ensure contractual deliverables are provided and performance SLA's are achieved
* Identify and manage all dependencies, risks and issues that occur during the project life cycle

Basic Qualifications

* 6+ years end-user support with high school diploma (or 4+ years relevant experience with associate degree or 2+ years relevant experience with a bachelors degree)
* 1+ years of Infrastructure and desktop support experience

Preferred Qualifications:

* ITIL Certifications
* Bachelors degree

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Position Requirements
Less than 1 Year work experience
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