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User Support Specialist

Job in Chicago - Cook County - IL Illinois - USA , 60604
Company: CACI International Inc.
Contract position
Listed on 2021-03-13
Job specializations:
  • IT/Tech
    Computer Support Specialist, IT Support
  • Administrative/Clerical
Job Description & How to Apply Below
Job Description

What You'll Get to Do:

* Provide telephone help desk and on-site support to end users. Applications supported will be chiefly litigation support applications but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages.
* Provide assistance in using hardware and software.
* Perform help desk functions, such as answering and responding to user phone calls, installing, and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.
* Assist users in constructing simple queries and reports and helps solve routine problems related to accessing databases
* Assist in setting up and operating end user support program for major applications in support of specific projects.
* Install and troubleshoots litigations support packages on user desktops.
* Provide basic and advanced training in database access and usage.
* Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
* Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.
* Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
* Develops training course outlines and agendas. Establishes training facilities and schedules. May supervise work of teams of user support staff, such as help desk staff. Organizes, prepares, schedules, and conducts training sessions.

You'll Bring These Qualifications:

* Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
* Excellent oral and written communications skills required.
* At least 1-year experience providing user support in the applications listed.
* Undergraduate degree


These Qualifications Would be Nice to Have:

* Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
* Prior experience in automated litigation support preferred.
* Experience with DOJ office automation environments extremely helpful.

What We Can Offer You:

* We've been named a Best Place to Work by the Washington Post.
* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
Position Requirements
Less than 1 Year work experience
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