Sr Manager, Software Engineering - Technology

Overview

We’re building a relationship‑oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC we empower our team members to make a meaningful impact and value each individual’s contributions.

As Software Engineering Manager, you will manage multiple development projects, development groups, and application support functions for a major line of business. You apply professional knowledge to oversee the development, testing, and implementation of organization‑wide systems, directing, motivating, and developing staff to maximize individual contribution.

The Manager of Payments Technology oversees day‑to‑day operations, development, and support of payment technology solutions. You will manage a team of engineers and analysts ensuring reliable delivery and integration of payment systems such as SWIFT, Wire, ACH, Instant Payments, and Zelle. The role requires hands‑on experience with payment processing technologies, API integrations, and vendor platforms.

This hybrid role requires 2‑3 days onsite per week.

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
• Foster a collaborative and high‑performance team culture.

• Oversee daily operations and support of payment systems to ensure high availability and performance.
• Coordinate incident management, problem resolution, and system monitoring for payment applications.

• Lead and participate in projects to implement and enhance payment processing solutions (SWIFT, Wire, ACH, Instant Payments, Zelle).
• Support API enablement and integration efforts with internal and external partners.

• Work closely with vendor partners such as FIS, Fiserv, Finastra, and other fintech providers to ensure optimal performance and service delivery.
• Support evaluation and onboarding of new payment technology vendors.

• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
• Ensure compliance with regulatory requirements and industry standards.

• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

• 10+ years in payment technology, financial services, or a related field.
• Extensive knowledge of banking products, services, and industry regulations; expertise in current industry trends and developments.
• Strategic thinking ability aligned with bank objectives.
• Experience managing or leading technical teams.

• Experience with API development and integration using Microsoft stack – Azure, SQL, .NET;
  Microsoft API Management or Mule Soft is a plus.
• Hands‑on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).
• Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.

• Working knowledge of Agile, Scrumban, or similar methodologies.
• Understanding of ITIL processes and best practices in production support.

• Strong analytical, problem‑solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.

• As a CIBC employee, you must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• You must conduct yourself consistently with CIBC’s Code of Conduct, policies, frameworks, guidelines, processes and controls, and act in accordance with our purpose and shared values.
• Complete all annual Corporate Mandatory Training and Testing modules and additional business‑specific modules as required.
• Escalate matters through the appropriate channels (HR, management, Ethics Hotline, Whistle blower) if activities are inconsistent with CIBC policies.