Senior ServiceNow Developer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our Service Now team manages the core applications that keep the enterprise flowing. They work hard to ensure that the core platforms are operating optimally and configured to meet the business needs while maintaining a focus on security. They obsess over providing extraordinary service regardless of the issue.

As a Senior Service Now Developer, you will play a pivotal role in the configuration, development, and maintenance of our Service Now platform across the full breadth of the product. This position is ideal for candidates with broad, hands-on Service Now platform experience who are looking for the opportunity to lead significant projects and initiatives within a dynamic IT environment. You will work closely with senior administrators, developers, and stakeholders to ensure the efficient operation of Service Now and to continually expand what the platform delivers to the business.

You'll be right at home if you:

• Have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Have 3-5 years or more of proven experience as a Service Now Developer.
• Have broad, hands-on experience developing across the Service Now platform, including custom application development, Flow Designer, integrations, and scripting.
• Have extensive experience and knowledge of Service Now backend technologies, including Glide Record, scripted REST APIs, business rules, script includes, and server-side scripting.
• Have proven experience with Service Now frontend methodologies including Employee Center, Work spaces, Mobile, and UI Builder.
• Are proficient with traditional web development technologies, including JavaScript and HTML/CSS, and REST API.
• Have excellent problem-solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies including generative AI.
• Possess a solid understanding of ITIL concepts and principles.

Bonus points if you:

• Have experience maturing the Configuration Management Database (CMDB) and integrating it with custom import solutions and external data sources.
• Have experience administering a Service Now platform, including platform upgrades, instance health, and security monitoring.
• Have experience or certifications in any of our emerging product areas, such as Customer Service Management (CSM), Hardware Asset Management (HAM), Source-to-Pay (S2P), Workplace Service Delivery (WSD), or Platform Analytics.
• Have experience with Service Now AI products and integrations, including Now Assist, Build Agent, third-party AI tools, and MCP servers

What you'll be working on:

• Configuration and Customization:
  Assist in the configuration and customization of the Service Now platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Custom Application Development and Management:
  Build and support company-specific functions and workflows.
• Scripting and Development:
  Utilize advanced scripting (JavaScript, Glide Script) skills to create and optimize business rules, client scripts, and server-side scripts to automate processes and improve efficiency.
• Integration:
  Integrate Service Now with other systems and tools-including custom import solutions and external data sources-ensuring data consistency and seamless information flow.
• CMDB Maturity and Data Integrity:
  Help mature the corporate-wide CMDB and foster adoption across the organization, including onboarding data through custom import solutions and integrations.
• Service Catalog Management:
  Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Platform Administration, Security and Compliance:
  Help administer healthy Service Now instances-supporting platform upgrades, security monitoring, access controls, role management, and auditing-to keep the environment secure and compliant.
• Collaboration:
  
  Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to gather…