Inventory Technician III - Refreshes and Support

What this Job Entails:

The Inventory Technician plays a critical role in maintaining workforce productivity by providing top-tier technical support and leading large-scale deployment initiatives. This onsite role balances day-to-day IT troubleshooting for a large corporate user base with the hands-on project management required for hardware refreshes and asset lifecycle management. The ideal candidate is a proactive problem solver who excels in cross-functional communication and delivers exceptional customer service to both remote and in-office colleagues.

Key Responsibilities

• Hardware Deployment: Lead and execute multiple concurrent hardware refresh projects annually. Manage the end-to-end deployment of over 1,000+ technical assets to a hybrid workforce. Train temporary project staff, manage precise inventory tracking, and maintain meticulous administrative records to meet strict deadlines.
• IT Support & Multi-Platform Troubleshooting: Provide comprehensive technical support to a large corporate user base (2,000+ users). Diagnose, troubleshoot, and resolve complex hardware, software, and network issues across a diverse ecosystem, including Windows, Mac, and iPhone devices.
• Incident Management & Documentation: Efficiently manage, track, and update IT service requests using Service Now
  . Contribute to and maintain internal knowledge bases to improve team efficiency and user self-service capabilities.
• Cross-Functional Collaboration: Act as a key liaison between internal teams and external partners/vendors to ensure seamless operational alignment and service delivery.
• Customer Service: Deliver high-touch, empathetic, and professional support to both online (remote) and in-office colleagues, ensuring minimal disruption to their daily workflows.

Qualifications & Requirements

• Technical Proficiency: Proven experience troubleshooting hardware, software, and networking issues across multiple operating systems, specifically Windows, macOS, and iOS
  .
• Deployment
  
  Experience:
  
  Demonstrated experience managing asset life cycles, inventory tracking, and large-scale hardware deployment projects.
• Tools: Experience utilizing enterprise ticketing systems (specifically Service Now
  ) and maintaining internal knowledge documentation.
• Soft Skills: Excellent organizational skills, the ability to manage time effectively under tight project deadlines, and superior verbal and written communication skills.
• Team Leadership: Ability to train, guide, and coordinate temporary staff or junior team members during major project rollouts.

Required Qualifications /

Skills:

• High school diploma or general education degree (GED) and 5+ years' related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Knowledge of Inventory and IT
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Results oriented and can identify the steps to be taken to achieve objectives

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range
$19.22 - $30.35 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya
offers comprehensive b
enefits to all Regular, Full-Time Employees,
including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance…