Inventory Technician III - Refreshes and Support

## Inventory Technician III - Refreshes and Support Apply locations:
Chicago, ILtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 30, 2026 (24 days left to apply) job requisition :
R0015819
** What this Job Entails:
** The Inventory Technician plays a critical role in maintaining workforce productivity by providing top-tier technical support and leading large-scale deployment initiatives. This onsite role balances day-to-day IT troubleshooting for a large corporate user base with the hands-on project management required for hardware refreshes and asset lifecycle management. The ideal candidate is a proactive problem solver who excels in cross-functional communication and delivers exceptional customer service to both remote and in-office colleagues.
** Key Responsibilities**
* ** Hardware Deployment:
** Lead and execute multiple concurrent hardware refresh projects annually. Manage the end-to-end deployment of over 1,000+ technical assets to a hybrid workforce. Train temporary project staff, manage precise inventory tracking, and maintain meticulous administrative records to meet strict deadlines.
* ** IT Support & Multi-Platform Troubleshooting:
** Provide comprehensive technical support to a large corporate user base (2,000+ users). Diagnose, troubleshoot, and resolve complex hardware, software, and network issues across a diverse ecosystem, including
** Windows, Mac, and iPhone
** devices.
* ** Incident Management & Documentation:
** Efficiently manage, track, and update IT service requests using
** Service Now**. Contribute to and maintain internal knowledge bases to improve team efficiency and user self-service capabilities.
* *
* Cross-Functional Collaboration:

** Act as a key liaison between internal teams and external partners/vendors to ensure seamless operational alignment and service delivery.
* ** Customer Service:
** Deliver high-touch, empathetic, and professional support to both online (remote) and in-office colleagues, ensuring minimal disruption to their daily workflows.
** Qualifications & Requirements**
* ** Technical Proficiency:
** Proven experience troubleshooting hardware, software, and networking issues across multiple operating systems, specifically
** Windows, macOS, and iOS**.
* ** Deployment

Experience:

** Demonstrated experience managing asset life cycles, inventory tracking, and large-scale hardware deployment projects.
* ** Tools:
** Experience utilizing enterprise ticketing systems (specifically
** Service Now**) and maintaining internal knowledge documentation.
* *
* Soft Skills:

** Excellent organizational skills, the ability to manage time effectively under tight project deadlines, and superior verbal and written communication skills.
* ** Team Leadership:
** Ability to train, guide, and coordinate temporary staff or junior team members during major project rollouts.  
** Required Qualifications/

Skills:

*** High school diploma or general education degree (GED) and 5+ years’ related experience and/or training; or equivalent combination of education and experience
* Excellent written and verbal communications skills
* Ability to work in a large team with minimal supervision
* Capable of providing an outstanding user experience
* Knowledge of Inventory and IT
* Ability to excel in a fast paced work environment
* Ability to make sound decisions when faced with competing priorities
* Results oriented and can identify the steps to be taken to achieve objectives    
** Physical Demand & Work Environment:
*** Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers  
** Salary Range**$19.22 - $30.35 USD (Hourly)
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific…