Senior IT Support Specialist

## Senior IT Support Specialist Apply locations:
Chicago time type:
Full time posted on:
Posted Yesterday job requisition :
JR
** Passionate about precision medicine and advancing the healthcare industry?
** Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
** Responsibilities:
** Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:  Addressing and mitigating technology-related issues for employees, i.e. desktop support  Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking  User account administration including on and off-boarding of employees  Evaluating and testing new technologies  Working with software and hardware vendors  Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives  Supporting executives with IT-related issues  Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)  Phone and remote support for Tempus clients  Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees      
*
* Qualifications:

** Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)  Familiar with SaaS ticketing systems (Zendesk, Service Now, etc)  Installing and supporting security products like endpoint and anti-virus/malware protection  Basic network and VOIP phone system troubleshooting  Administering identity management products (MS Active Directory, Okta, Google Admin, etc)  Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures  Proficiency in supporting both Mac OS-X and Microsoft Windows  Experienced with supporting remote, on-site, and hybrid users  Ability to work in fast-paced, agile environments, including off-hours support  Minimum of 2 years in an IT related field and/or relevant customer service role  Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)  

General familiarity with Microsoft SCCM  General familiarity with Mobile Device Management (MDM) applications  Google Suite Admin experience  Previous experience coordinating with Dev Ops and/or information security teams  Previous experience in the healthcare sector  Professional certifications such as ITIL Foundations or Comptia A +.  BS in Computer Science, Information Systems, or related field#LI-Hybrid#LI-HR1

CHI - $80,000 - $95,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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