Customer Success Manager, Chicago

About the job

Are you ready to take on an exciting role with a leading construction technology company? As the new Customer Success Manager in our Chicago office, you will play a crucial role in Dalux's expansion in the US. This is your opportunity to make a significant impact and be part of a company that is transforming the construction industry on a global scale, through innovative and user-friendly BIM technology.

Your New Role: From our Chicago office, you will be joining an exciting expansion journey in the US market, becoming the third member of our US team. You will collaborate with a network of dedicated colleagues across the US, Canada, and Europe, focused on building and maintaining strong, sustainable, and successful customer relationships with both new and existing clients. Working closely with leading contractors and consultants will be essential to ensure the successful implementation and utilization of Dalux' software.

In other words, you will be our technical, customer facing expert!

Your Responsibilities Include:

• Supporting new clients in implementing the full Dalux product portfolio, including leading training sessions and workshops.
• Assisting clients in integrating our solutions into their construction and maintenance processes, ensuring they maximize the value of our tools.
• Identifying new application possibilities for existing clients to ensure high customer satisfaction and growth.
• Over time, managing a portfolio of client accounts, building and maintaining strong relationships, enabling clients to leverage product enhancements, and ensuring they derive maximum value from Dalux.
• Assisting with the support and implementation of Dalux for vertical and horizontal construction projects and commercial construction clients.
• Collaborating closely with your US colleagues at the Chicago office and actively participating in events, industry fairs, Dalux User Days, client meetings, etc.

Who Are You? You are probably trained in a trade/craft and have gained practical experience from the construction site. If you hold a degree in civil engineering, urban planning, or a related field, it is considered a plus! Alongside your industry knowledge, you have hands-on experience from construction projects, preferably having worked on-site as a general contractor, or the like.

In addition, you have an understanding of digital construction tools.

Experience with construction software from a user perspective is particularly advantageous (BIM would be a bonus!). You take responsibility, enjoy sharing your knowledge, and value continuous learning. You excel in building strong relationships and take pride in providing exceptional customer service. Fluency in English is required.

Why Choose Dalux? At Dalux, we care deeply about our work, our customers, and each other. We believe in a work environment that is fun, challenging, and engaging. We prioritize work-life balance and foster a light-hearted, informal, and inclusive workplace. As a social organization, we organize knowledge-sharing workshops, quarterly meetings at our Copenhagen HQ, and various enjoyable activities that promote team harmony.

Who Is Dalux? Dalux is an international market leader, continuously enhancing software solutions for the construction and real estate industries since 2005. Our user-friendly technology and digital tools are utilized globally by leading contractors, clients, and consultants across 150+ countries. Collaborating closely with our users, we innovate daily to optimize existing technology and pioneer groundbreaking solutions. Recent achievements include launching the world's fastest BIM viewer and pioneering BIM-based Augmented Reality for regular smartphones.

In other words, Dalux' portfolio serves the full project lifecycle - from design through construction and ongoing facility management:
We are proud to say that Dalux is now Europe's Biggest Construction Software! And we are looking for talented people to help us achieve the same position in the US!

Interested? Please submit your application in English. For inquiries, contact our International Talent Acquisition Specialist Anna Rasmussen at  We eagerly await your application and resume. Interviews are ongoing.

Final date to receive applications: Ongoing.

Final date to receive applications:

Ongoing

Anna Rasmussen
International Talent Acquisition Specialist

Dalux | Chicago

Chicago