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Customer Service Representative

Job in Chicago - Cook County - IL Illinois - USA
Company: 1800 Radiator of DFW
Full Time position
Listed on 2019-06-15
Job specializations:
  • Sales
    Industrial Sales, Sales Associate, Sales Representative
  • Automotive
    Automotive Sales
Job Description & How to Apply Below
Job Description

1-800 Radiator & A/C (a Driven Brands company) is seeking a Call Sales Representative to join our team. The right candidate should be a strong communicator with natural problem solving and sales abilities. This position is based out of Chicago, IL.

As one of the largest independent auto parts distributors in the nation, 1-800-RADIATOR & A/C sells more than 1,000,000 radiators every year with more than 200 locations. 1-800-RADIATOR & A/C has the largest inventory of radiators, condensers, air conditioning parts, fan assemblies, fuel pumps and related parts in the nation.

Driven Brands is the world’s leading automotive aftermarket franchise company. Based in Charlotte, North Carolina, the company’s growing portfolio of brands includes Meineke Car Care Centers and MAACO Collision Repair and Auto Painting, 1-800 Radiator, and CARSTAR.

Ideal Candidate:

  • Outgoing and enthusiastic
  • Good data entry skills and basic computer skills
  • Strong communication skills
  • Knowledge of automotive industry or cars in general is a plus but is not required
  • Bilingual (Spanish) is a plus
  • Able to work with others

Primary Responsibilities:

  • Answering inbound calls from customers requesting price, availability, and delivery information
  • Taking customer service calls and following up on customer quotes
  • Communicating important customer relationship issues with team members and management
  • Shipping and Receiving inventory

If interested in learning more, please respond today. 1-800 Radiator & A/C offers full training and the opportunity to take on a leadership role. We are looking for someone who can begin immediately and is willing to learn with a positive attitude. We are an Equal Opportunity Employer.

Company Description

ABOUT US


1-800-Radiator and A/C is the nation's largest distributor of automotive cooling parts. 1-800-Radiator and A/C has over 230 franchise locations in North America.


Our website is (Please contact us using the "Apply for this Job Posting" box below)


HISTORY

1-800-Radiator & A/C was founded in 1982 (then called Radiator Express Warehouse) to take advantage of the growing trend in the automotive aftermarket of radiator replacement versus repair. The initial warehouse in Union City, California, was one of the first outlets in the country dedicated to the wholesale distribution of new aftermarket radiators. We opened a second warehouse, in Sacramento, in 1989.

Throughout the 1990s the principal strategy for growth by 1-800-Radiator & A/C involved geographic expansion to provide same-day or next-day delivery to customers across the United States. Outlets were opened in Boston, Philadelphia, Cleveland, Atlanta, Dallas, and Kansas City. At the same time, sophisticated marketing programs were established, and the telephone number 1-800-Radiator and the URL were acquired. By 1996 the 1-800-Radiator brand was well known.

The customer database had grown to include information on more than 200,000 repair and body shops, and the direct-marketing effort included approximately 500,000 mailings per year. By 1998 there were over 15 locations. Over the next five years, a number of initiatives were launched to further establish itself as a leader in aftermarket radiator distribution, including the acquisitions of distributors in North Carolina, Georgia, Florida, Oklahoma, Las Vegas, Texas, and Southern California. During this period the Company also established an Internet sales department, acquiring more than 1,000 URLs related to the radiator and general automotive parts aftermarket. Total system-wide sales grew by an annual growth rate of roughly 22 percent over the five-year period (1998-2003).

Transition from Company Owned to Franchise Business Model (2005-2012). To better align strategy with core competencies and the markets, an improvement to the business strategy was initiated in 2005. This new focus involved the opening of new franchises throughout the United States and the sale of existing, company-owned locations to franchise Owners. Regional competitors also joined the network as 1-800-Radiator & A/C franchisees.

As the sale of franchises accelerated in 2006 and 2007, the bulk of system-wide sales shifted from company-owned warehouses to franchise operations. From 2006 through 2009 capital was raised to finance 13 acquisitions on behalf of franchisees, totaling $50 million of acquired sales in Utah, Oregon, California, Texas, the Midwest, New York and in most of the Southeastern states. Most of these acquisitions were of multi-location regional distributors spanning multiple franchise territories, with over one hundred locations consolidated and turned over to franchisees.

System-wide sales have continued to grow throughout the transition period, through 2012. By the beginning of 2013 approximately 210 locations served mostly every major market in the U.S. and Canada. The customer database has also grown rapidly, with many more information fields (customer attributes) on the more than 300,000 wholesale automotive businesses in the country.

Position Requirements
Less than 1 Year work experience
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