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Call Center Representative - Customer Service

Job in Chino - San Bernardino County - CA California - USA , 91708
Company: Nexgrill Industries
Contract position
Listed on 2021-02-24
Job specializations:
  • Customer Service/Help Desk
    Call Center
  • Accounting
Job Description & How to Apply Below
Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. It designs and markets an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.

Nexgrill headquartered in Chino, California. Nexgrill has significantly grown revenues and profits over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Main Land China. For more detailed company information, visit http://(Please contact us using the "Apply for this Job Posting" box below)

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! You will use your strong communication skills to answer calls and properly handle customer inquiries.

Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

Responsibilities:

+ Handle high volume incoming telephone or email inquiries.

+ Identify the customer?s needs, ask probing questions to resolve issues.

+ Help resolve any technical and/or troubleshooting issues related to grill assembly.

+ Conduct Data entry into the CRM and internal systems.

+ Provide feedback on newly discovered problems and suggestions for past and current grill models.

+ Handle customer service inquiries, claims, returns, orders (no sales).

Requirements:

+ High School Degree required.

+ 1-year customer service experience required.

+ Must be able to type 35 WPM.

+ Strong interpersonal skills and pleasant telephone etiquette are required.

+ Have effective verbal and written communication skills.

+ Able to handle high pressure and difficult claimants.

+ Detail-oriented, organized and multi-tasking.

+ Must be willing to learn and assemble grill components.

+ High proficiency with MS Office (Excel, Word, & Outlook) preferred.

+ Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.
Position Requirements
Less than 1 Year work experience
 
 
 
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