Contact Center Representative

Key Responsibilities

• Manage a high volume of inbound calls in a timely manner while delivering excellent customer service
• Handle approximately 30–40 inbound calls per shift
• Assist customers with scheduling appointments related to airbag recalls and provide dealership information
• Address inquiries regarding recalls, warranties, and troubleshooting (e.g., malfunctioning radio codes)
• Accurately capture customer concerns and document interactions to create cases
• Provide clear and accurate information, resolve cases, and/or escalate to the appropriate department when needed
• Maintain strong collaboration with team members by sharing feedback and supporting continuous improvement
• Handle high-volume settlement calls, ensuring timely issue resolution and customer satisfaction
• Provide detailed claim information with a high level of accuracy and professionalism
• Utilize call center tools and systems effectively to manage customer interactions and data
• Consistently meet or exceed performance metrics, including:
  • Call handling time
  • Customer satisfaction scores
  • Claim resolution rates
• Navigate multiple systems, screens, and processes simultaneously to support customers

• Must be available Monday to Friday, 6:00 AM – 5:00 PM
• (Shifts will be scheduled within this timeframe)

• Call center experience
• Customer service skills
• Strong computer navigation abilities
• Experience handling inbound calls

• Call Center
• Customer Service
• Computer Navigation
• Inbound Support

• Ability to work both independently and as part of a team
• Minimum typing speed of 35 WPM
• Strong computer proficiency (multi-screen, multi-tab, and software navigation)
• Prior customer service experience required
• Strong decision-making skills with minimal supervision

Preferred (Nice to Have):

• Automotive or dealership experience (not required)

• College degree preferred, but equivalent work experience is acceptable

• Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Jun 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…