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Guest Services - Airport Representative 千歳空港スタッフ

Job in Chitose - Japan
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Company: Ski Japan Travel Co Ltd
Full Time position
Listed on 2019-10-05
Job specializations:
  • Customer Service
    Customer Service Rep
  • Tourism/Travel
    Tourism Management, Travel Industry, Tourism Graduate
Job Description & How to Apply Below

>>>Winter 2019/2020 Seasonal Position

Advanced Japanese skill & Intermediate English skill required. 要中級英語、日本人歓迎

(Please only apply for this Job if you if you can speak & write Japanese at an advanced level)

Full-Season, Short-Term & Part-Time Positions Available

GUEST SERVICES – AIRPORT REPRESENTATIVE

Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the SkiJapan.com Airport Team is perfect for you!

We are seeking friendly, charming, efficient and smiley bilingual (English & Japanese) staff to work from our SkiJapan.com desk at New Chitose Airport. You must have exceptional customer service skills and a passion for dealing with people.

You will be responsible for meeting/greeting guests as they arrive off their flights & assisting them with their transfers from New Chitose Airport to Niseko and other Hokkaido ski resorts.

POSITION

  • Guest Services - Airport Representative
  • (This position is not based in Niseko, it is based at New Chitose Airport)
  • KEY RESPONSIBILITIES

  • Meeting/Greeting guests
  • Assisting guests by taking them to their designated transfer service meeting points
  • Organizing guest transfers from Chitose to Niseko and other Hokkaido ski resorts
  • Communicating any issues/delays/cancellations to the Guest Services & Transfers teams in Niseko
  • Answering telephones, email and airport desk inquiries
  • Providing guests with key local information & assistance
  • Liaising with airline staff and transfer companies in the event of delays or cancellations
  • Helping guests with accommodation bookings in the event of flight delays/cancellation
  • PREFERRED EXPERIENCE / TRAINING

  • Personal customer service experience (face-to-face)
  • Travel/tourism experience
  • Office/administration experience
  • Previous Guest Services experience
  • Experience working in an airport
  • PERSONAL ATTRIBUTES REQUIRED

  • Energetic, confident, can-do attitude
  • Exceptional guest experience skills
  • Genuine passion for assisting people
  • Competent computer skills
  • Mature, flexible approach with the ability to adapt to any situation
  • Reliable, very organised and well presented
  • Ability to work long hours and multi task
  • Willingness to work variable shifts at different times of day and night
  • Stress tolerance for hectic business times, ability to display patience and tact
  • Show initiative, with the ability to think on your feet
  • LANGUAGE REQUIREMENTS:

  • Japanese/English bilingual staff required (Please do not apply for this position if you are not JA/EN bilingual)
  • VISA REQUIREMENTS:

  • Must be a Japanese resident or have/be eligible for a Working Holiday Visa 
  • SKI/SNOWBOARD ABILITY:

  • No previous ski/snowboard ability is required, however some experience is preferred as it helps to relate to our guests
  • REMUNERATION PACKAGE

  • Approx. 1,200JPY to 1,300JPY per hour, depending on experience and language ability
  • +25% overtime loading for hours worked over the standard prescribed hours per shift/week
  • Transportation allowance (札幌、室蘭からの交通費支給、空港まで車通勤可) up to 35,000JPY per month depending on hours/days worked
  • EMPLOYMENT DATES:

  • Mid November 2019 – Mid March 2020 (Full Season)
  • Mid November 2019 - Mid February 2020 (Short-Term)
  • WORKING HOURS:

  • Full time, average of 5 x days per week
  • Average of 40-45 hours per week during peak season (late-Dec to mid-Feb) and lower during quiet times
  • Part-time positions also available; 2 to 4 days per week, 15 to 30 hours
  • This kind of work is snow & customer dependent, so you should expect to work reduced hours during the first and last few weeks of the season.

    This role is based in Chitose and NOT in Niseko, however we can organize staff accommodation in Niseko during your days off and provide some free transfers between Chitose and Niseko. Please note that we cannot assist with finding you accommodation in the Chitose area.

    Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    For jobs on this site that accept applications from your location / country,
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