Field Service Representative III

** Overview*
* Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs,

** Responsibilities*
* ** CUSTOMER SERVICE*
* + Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

** MAIL/PACKAGES/POUCHES*
* + Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

+ Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

+ Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines;
Log and deliver incoming overnight packages within established time frames

+ Log outgoing and incoming items as required and review for accuracy/completeness

** SUPPLIES/COPYING/FAXING/ADMINISTRATION*
* + Organize and distribute supplies to client;
Verify and log orders upon delivery;
Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)

+ Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc

+ Estimate runtime on the small to medium photocopy jobs;
Check all copies produced for quality and accuracy;
Produce bound copies of work when requested;
Deliver and pick up copy jobs

+ May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings

+ Operate facsimile machines; send and receive facsimiles;
Keep complete and accurate logs of incoming and outgoing facsimiles;
Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary

+ Perform other administrative duties from inserting, copying and photocopying to faxing as needed

+ Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

** May possibly perform any of the following functions at the direction of the Site Manager:*
* + Set up and maintain client's kitchen areas and conference rooms, order food and make coffee

+ Provide reception work such as answering telephones, taking messages and greeting visitors

+ Move boxes, supplies or furniture; replace light bulbs

+ May be requested to perform document scanning

+ Prepare outgoing items for shipping

+ Additional responsibilities that other employees at that site do not perform

+ May prepare reports in order to measure productivity and prepare billing charges

** Qualifications*
* + High school Diploma or equivalent

+ 5 + years' experience working in a mailroom or professional office environment

+ Able to assist other lower level FSRs as necessary

+ Thorough knowledge of all shipping procedures

+ Ability to perform all necessary computer skills required

+ Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)

+ Excellent customer service, professional attitude and appearance are a must

+ Ability to work overtime & meet deadlines

** PHYSICAL DEMANDS*
* + Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

+ May lift and/or move up to 50lbs.

*
* What We Offer:

*
* Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

** _Come Join Our Team!_*
* ** Job Location s
** _US-OH-Cincinnati_

** Posted Date
** _4 weeks ago_  _(5/4/2026 2:34 PM)_

** _Requisition ID_
** __

** _  of Openings_
** _1_

** _Category (Portal Searching)_
** _Customer Service/Support_

** _Position Type (Portal Searching)_
** _Regular Full-Time_

** _Fixed Salary_
** _USD $41,600.00/Yr._