Product Administrator

Delivers administrative support to internal associates and external clients for Mike Albert’s partnered products—solutions facilitated through our strategic third-party service providers.

• Stays current on fleet industry product offerings.
• Primary resource for partner product service-related inquiries.
• Receives and addresses questions from associates related to products.
• Provide excellent customer service to clients, associates, and vendors.
• Maintains monthly Service Level Agreement targets.
• Gathers information necessary and complies reports as requested.
• Upon receipt of vendor supplied reports is responsible for maintaining and organizing reports in the Product Folder for internal associates access.
• Place orders for new telematics devices, harnesses, tolling devices, camera solutions and other product related items.
• Maintains third-party telematics database.
• Coordinates installation of product-related equipment with third party installers.
• Facilitates deactivation of terminated telematics devices, tolling transponders, and other ancillary product and service offerings.
• Responsible for reviewing device invoices and rebilling clients accordingly.

• High School Degree or equivalent.
• Minimum of two years administrative work experience.
  
  Preference for experience in automotive industry.
• Demonstrated knowledge of computer and Microsoft Office software tools such as Word, Excel, and PowerPoint.
• Strong organizational, communication, interpersonal and customer service skills needed.
• Must be able to effectively communicate with a diverse set of internal and external clients.
• Must possess the skills necessary to effectively develop and maintain relationships with both internal and external clients, and vendors.
• Must have the ability to maintain professional composure in a dynamic work environment that often requires management/completion of multiple tasks.
• Ability to concentrate and pay attention to detail.
• Professional communication skills, written, verbal and digital required.