Account Manager

Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio;
Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.

We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.

At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange
: a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration and results.

Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires & Santiago the Chile offices.

We are seeking an Account Manager that will be responsible for client growth, relationships, and assuring the quality of our delivered services. A talented professional that enjoys working in a collaborative environment and strives to make every day their personal best. The ideal candidate for the Account Manager position will have strong communication and relationship‑building skills working as the client’s main point of contact for our Salesforce practice.

The main goal of the position is to ensure overall account health, client satisfaction and quality of services delivered.

• Build strong and lasting client relationships based on trust, asking better questions and delivering true, measurable and sustainable results. Guide the client toward making wise decisions based on your strong understanding of marketing automation, CRM, and lead generation.
• Become a trusted resource for your assigned customers.
• Ensure customer satisfaction and retention.
• Find new and creative ways to grow the revenue of your assigned accounts while adding value to the assigned customers.
• Monitor account health to identify and manage account escalations.
• Analyze overall account profitability to ensure the client is receiving real value while the agency is realizing a profit.
• Stay up to date with the latest trends and product releases for our major product offering (Salesforce Marketing Cloud and Data Cloud).

• Minimum of three (3) years of experience working in a Digital Marketing Agency or similar environment.
• Understanding of prospecting, including targeting, offer development, email marketing, CRM, CMS, SEO, and content development.
• Salesforce Marketing Cloud experience is a bonus.
• Interpersonal and relationship-building skills.
• Documentation and presentation skills.
• Experience in compiling details needed to produce new Statement of Work(s).
• Confidence, integrity and professionalism necessary to represent the agency to its client(s) and prospects.
• Advance English level, oral and written, for interaction with clients, remote development and design teams.

• Promote collaborative teamwork with your peers and clients.
• Keep a positive attitude and commitment towards your work.
• Take pride in your work and delivery of best-in-class services.
• Make the most of down‑time with tasks that will improve your knowledge and skills.

• Long‑Term Client Relationships:
  Our clients stay with us for over 12 years on average, showcasing our commitment and success in serving their needs.
• Award‑Winning Projects:
  Engage in projects that have received industry accolades, contributing to our reputation for excellence.

• Eligible for Monthly Recognition Awards.
• Kentico & Salesforce Certification exams paid for by Marcus Thomas.
• Monetary bonus for earning strategic certifications and accreditations.
• $20/month toward home internet/connectivity (the equivalent in local currency).
• Health and Wellness:
  You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and…