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Senior Customer Service Manager
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-05-04
Listing for:
MRINetwork
Full Time
position Listed on 2026-05-04
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Account Manager -
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Cincinnati, OH
: 1434
Our team is partnering with a dynamic food manufacturer that is in the midst of significant growth. They're looking for an experienced Customer Service Manager to help transform the team, processes and technology. It's a great chance to build this group really from the ground up and significantly improve customer service for the company. It's a high-impact role that will challenge you in all the best ways, so don't miss out on this fantastic chance to make a real difference in the industry!
Scope of Responsibility:
- Order management from taking the order, processing and tracking of accurate and on-time-delivery.
- Collaboration with Sales and Supply Chain planning teams to ensure orders can be produced and delivered.
- Proactive communication with the Sales and Supply Chain on any irregular orders and communication back to customers where there are issues with timely delivery.
- Leading the transformation of the team, its processes, and the implementation of a new ERP system.
- Reporting on the performance of the team and order delivery to internal teams and customers.
- Bachelor's degree preferred but not required.
- Experience in Customer Packaged Goods experience required.
- At least 5 years of experience in customer service roles.
- Proven track record in building and developing teams and processes.
- Excellent communication skills, both written and verbal.
- Willingness to travel up to 15%
- Compensation: $120,000 to $135,000 plus a 15% bonus target that can go as high as 30%.
- Relocation available.
- Competitive Healthcare and Benefits.
Position Requirements
10+ Years
work experience
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