Service Billing Coordinator - Cincinnati, OH

Overview

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our culture. This role coordinates service with technicians, sub-contractors and customers within designated CTC locations and handles incoming customer service calls in a professional, efficient, and timely manner to ensure Convergint Technologies remains the customer's first choice for service.

As a Service Billing Coordinator, you are part of a dynamic team that allows you to grow as Convergint grows. This role may provide after-hours support and backup in other areas of the business as needed.

• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries.
• Provide coordination of service with technicians, sub-contractors and customers; participate in quality assurance calls/inquiries as needed.
• Converts and processes service contract renewals and invoicing (including maintenance and software support CSPs); ensures internal records of contract SOW are clearly defined and managed for each customer.
• Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
• Work with the Service Manager to help manage annual preventive maintenance/inspection lists and coordinate technician schedules.
• Provide service quotes to customers with assistance from the supervisor.
• Complete projects and special assignments by determining priorities, managing time, and adjusting plans as needed.
• Perform other duties and responsibilities as requested or required.

• Exceptional telephone and personal customer service skills and the ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects and tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative – regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.

• Education:
  
  College degree, trade school or equivalent experience. Diploma and/or certificate in Business Administration or related office experience.
• Preferred Experience (but not required):
  Dispatch and customer service training; previous call center, dispatch, or administrative experience; experience in a construction industry environment.

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Hourly Pay Range: $22.00 - $26.00

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the opportunities available.