Guest Experience & Promotions Specialist

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

POSITION SUMMARY:

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

ESSENTIAL FUNCTIONS:

Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati Be on-time and at your workstation at the start of your shift

Know and understand all gaming systems so you can communicate appropriate and correct information to guests

Obtain 100% on Secret Shops by:

Speaking first, greeting the guest with a positive comment, and sharing their name with the guest

Asking how they may assist

Utilizing the guest’s name Assisting the guest and assuring that their needs have been met and exceeded

Upselling an item of the casino

Sending the guest to their next destination with a positive parting comment

Representatives are expected to capture phone numbers and email address of guests

Work the gaming floor when requested

Telling guests about Unity benefits

Helping sign guests up for a card Helping to increase rated play Assist with promotions and events

Follow the handbook policies including uniform standards

Approach peers and leaders with a respectful tone

Know and understand all promotions so you can effectively communicate them to guests

Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati This position reports to the Players Club Supervisor Team Other duties as assigned

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High school diploma and/or guest service experience.

ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc):

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

Must successfully pass background check

Must successfully pass drug screening

Must be twenty-one (21) years of age
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