Room Service Assistant

Overview

Responsible for delivery of Room Service meal trays to patients, including assistance with meal set-up at bedside, delivery and collection of payment for guest trays, providing excellent customer service and sanitation.

• Delivers Room Service meal trays to patients with speed and accuracy.
• Creates goodwill for the department by greeting the patient/guest with a smile.
• Follows tray delivery script for entering patient room and follows proper hand hygiene protocol.
• Verifies 2 patient identifiers prior to delivering meal tray.
• Assists with meal set-up as needed, including moving bedside table within reach.
• Confirms accuracy of meal order and provides patient with excellent customer service.
• Reports any patient complaints/concerns to a FANS Manager.
• Provides timely notification to nursing unit of prepared trays for insulin patients prior to delivering tray to the patient.
• Delivers Room Service guest trays to appropriate patient room.
• Collects cash payment for guest tray and returns promptly if change is needed.
• Confirms accuracy of meal order and provides guest with excellent customer service.
• Returns soiled tray carts to dishroom for proper cleaning and sanitation.
• Maintains clean and sanitary conditions in food service areas.
• Handles food properly during service.
• Follows HACCP principles and complies with hospital and Health Department standards.
• Completes and documents daily, weekly and monthly cleaning assignments.
• Reports any safety concerns to a FANS Manager.
• Attends meetings as required to enhance knowledge, job skills and communication within the department.
• Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.
• Performs other duties or responsibilities as assigned or needed. May assist in other areas as relief.

KNOWLEDGE AND SKILLS:

• In the sections below, please minimum education/training (degrees, certifications, and licenses) necessary to enter the job. Provide the minimum job-related, and industry experience necessary to enter the job. Be specific about what qualifications/skills are required to handle the responsibilities of the job.

EDUCATION:

High school diploma or equivalent preferred.

YEARS OF

EXPERIENCE:

2 years of related work experience. Health care experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:
Related food service knowledge and skills. Customer service skills. Basic reading, writing and math skills.

LICENSES REGISTRATIONS &/or CERTIFICATIONS: