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Client-Facing IT Support Engineer

Job in Cincinnati, Hamilton County, Ohio, 45208, USA
Listing for: Path Forward IT
Full Time position
Listed on 2026-06-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Client-Facing IT Support Engineer I

Path Forward IT is hiring a Support Engineer I based in Cincinnati, Ohio. This role involves providing technical support primarily through phone or ticketing systems, and requires travel and maintaining service level agreements (SLAs).

Responsibilities include documenting all activities in real time, monitoring ticket queues, and creating/updating documentation. Knowledge of Active Directory and basic networking skills is essential.

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