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Account Manager - Cincinnati
Job in
Cincinnati, Hamilton County, Ohio, 45246, USA
Listed on 2026-06-03
Listing for:
cloudIT
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Location:
Cincinnati, OH (Hybrid)
Company: cloudIT
Reports to:
CTO
About the Role
cloud
IT is looking for a proactive, relationship-driven Account Manager to support our growing client base. You will be the primary contact for clients-ensuring they are informed, supported, and aligned with the technology services that help their business thrive.
You'll work closely with vCIOs, engineering, and leadership to deliver a consistent, exceptional client experience while identifying opportunities for modernization, security improvements, and automation.
What You'll Do
* Manage and nurture relationships with assigned clients.
* Serve as the point of contact for daily questions, updates, and service needs.
* Confidently manage client conversations during service challenges with transparency and professionalism.
* Support Quarterly Business Reviews (QBRs) and strategic planning.
* Identify technology upgrades, security enhancements, and automation opportunities.
* Assist with quotes, renewals, and proposals using systems and tools.
* Coordinate with internal teams on tickets, projects, and escalations.
* Track licensing, service terms, and renewals to ensure continuity.
* Communicate proactively about risks, improvements, and recommendations.
What We're Looking For
* Shows a strong passion for technology, continually investing in professional learning to stay ahead of industry trends and translate innovation into real-world client value.
* Experience in an MSP, IT services, SaaS, or technology-related environment (preferred).
* Strong written and verbal communication as well as relationship-building skills.
* Ability to understand and explain technical concepts in business terms.
* Highly organized with excellent follow-through.
* Comfortable discussing pricing, service value, and business needs with clients.
* Familiarity with Microsoft 365, cloud services, networking, or IT security is a plus.
Salary Range
$60,000 - $70,000 base salary
Plus performance-based bonus & commission potential
Benefits
* Medical, dental, and vision coverage
* Paid time off, holidays, sick time
* Hybrid work flexibility
* Professional development and certification opportunities
* Clear career growth path:
Account Manager → Senior AM → vCIO
* Supportive and collaborative team culture
* Modern, innovative environment focused on AI, automation, and client success
Why Join cloudIT
We are a forward-thinking MSP that invests in our people, our clients, and our technology stack. You'll be part of a team that values innovation, collaboration, and continuous improvement while helping businesses transform how they operate.
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