Territory Support Specialist - Cincinnati

Essential Responsibilities Technical Service & Customer Support

• Troubleshoot and repair mechanical, electrical, and electronic equipment and control panels at customer facilities.
• Perform commissioning, startup, shutdown, preventive maintenance, warranty repairs, emergency service, and process troubleshooting on company equipment.
• Plan and perform work requiring knowledge of electrical and mechanical theories, principles, specifications, materials, and industrial equipment applications.
• Install, startup, and shut down equipment in accordance with company safety standards, customer procedures, and OSHA requirements.
• Conduct trial test runs to verify equipment performance, efficiency, and quality standards.
• Document all equipment serviced, work performed, and parts utilized to support service reporting and customer invoicing.
• Advise customer operators and maintenance personnel on safe operating procedures and equipment maintenance practices.
• Communicate potential mechanical, electrical, or operational issues to both customer personnel and company management.
• Recommend preventive maintenance plans and equipment improvements to customers.
• Assist customer maintenance personnel with troubleshooting procedures and technical support.
• Train customer operators, maintenance teams, and supervisory personnel on equipment operation and maintenance procedures.

• Support the assigned Territory Manager with technical sales activities and customer relationship management.
• Assist in identifying equipment upgrade opportunities, replacement needs, and additional service offerings.
• Provide technical product knowledge and application support during customer discussions and site visits.
• Support trade shows, customer demonstrations, and product presentations as needed.
• Maintain strong customer relationships through responsive communication and professional service support.
• Communicate customer feedback, market information, and sales opportunities to the Territory Manager.

• Preferred:
  Associate degree (A.S.) with a mechanical or electrical focus, or technical/vocational training with strong mechanical and electrical aptitude.
• Experience troubleshooting industrial mechanical and electrical systems preferred.
• Strong understanding of industrial equipment, controls, and maintenance procedures.
• Ability to read and interpret electrical schematics, technical manuals, and mechanical drawings.
• Experience with sewer/draining cleaning, plumbing and required equipment is strongly preferred.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Ability to manage travel expenses and operating costs effectively.

• Ability to lift heavy items and perform physically demanding tasks including climbing, standing, bending, and operating tools and equipment.
• Ability to work in varying environmental conditions including heat, cold, and industrial environments with exposure to hazardous conditions.
• Willingness and ability to travel 50 - 75%, including air travel.
• Valid driver’s license required.

• A comprehensive Benefits Package that includes:
• Medical/ Dental/Vision-with HSA (company provides yearly funding).
• Individual or Family Plans are available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company paid long & short-term disability,
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.