Manager, Client

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

9 days ago Requisition

Salary Range: $64,000.00 To $80,000.00 Annually

Beech Acres Parenting Center has been serving the community for 176 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more.

All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit (Use the "Apply for this Job" box below)..org

We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres.

We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to:

• Generous compensation within the non- profit sector along with bonus opportunities for all team members.
• Benefits effective 1st day of hire which includes health care, dental and vision.
• Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
• Life insurances and disability packages
• 401K match
• Cell phone + Mileage reimbursement
• Awards and recognition programs
• Professional Development
• Clinical and Training supervision and in-house training to achieve CEU’s
• Workplace Flexibility
• Employee Resource Groups
• And much more

The Manager, Client Experience, is responsible for leading and operationalizing the organization’s client experience strategy to ensure a high-quality, consistent, and mission-aligned experience across all client touchpoints. This role partners closely with VP of Organizational Excellence and agency leadership to translate the organization’s Client Value Proposition into measurable practices, systems, feedback loops, and continuous improvement efforts.

This position serves as the primary owner of client satisfaction systems, implementation coordination, client feedback processes, and experience improvement initiatives while supporting strategic plan execution and organizational excellence efforts.

The Manager, Client Experience, will work collaboratively across departments to strengthen organizational consistency, process integrity, quality standards, and client-centered innovation.

The Manager, Client Experience plays a critical role in ensuring the organization delivers consistent, high-quality, and mission-aligned experience for clients, stakeholders, and community partners while strengthening organizational effectiveness, accountability, and strategic execution.

• Lead the development, implementation, and continuous improvement of the organization’s client experience strategy.
• Operationalize the organization’s Client Value Proposition into day-to-day practices and measurable outcomes.
• Develop and manage systems to assess, monitor, and improve client satisfaction and engagement.
• Identify trends, gaps, and opportunities through data collection, feedback analysis, and stakeholder engagement.

• Manage organization-wide client satisfaction initiatives and improvement plans.
• Facilitate and coordinate:
• Client focus groups
• Advisory groups
• Stakeholder listening sessions
• Client feedback processes
• Develop actionable recommendations from client feedback and oversee implementation follow-through.
• Create reporting mechanisms and dashboards to communicate findings and progress to leadership.

• Support execution…