Branch Manager - Cincinnati

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence.

You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center’s success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community.

You will personally drive small business sales through consistent and on‑going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business‑related banking relationships.

• Grow Small Business Relationships – 40% of your time
  • Network and leverage centers of influence
  • Build real relationships with your existing customers (book of business)
  • Be active in your community
  • Maintain a consistent small‑business lending pipeline to reach your goals and grow your balance sheet
  • Plan, set and conduct outbound calls and appointments; send thank‑you notes; quickly follow up and document your activities in Synapsis
  • Actively prospect to grow your BOB using various tools
  • Work with your business partners to deepen relationships by identifying solutions and facilitating introductions
• Grow Consumer Relationships – 30% of your time
  • Execute on BUILD, 8‑Step Sales Process and our Customer Service Promise
  • Develop, train and empower your team to grow existing and new customer relationships by driving sales conversations and activities
  • Engage with existing business customers to uncover personal opportunities
  • Be relentless in following up to deepen relationships and grow your consumer balance sheet
  • Ask for referrals from your existing customers, thanking them and following up with them
• Developing Your Team and Yourself – 20% of your time
  • Plan your day and schedule your team effectively and efficiently
  • Always look for new, talented professionals who would bring value to FCB
  • Effectively onboard new employees to ensure a positive start to their career, managing both the experience and the details
  • Continuously assess the skills of your team, providing consistent, valuable and honest feedback for their improvement
  • Hold employees accountable for their results and develop action plans for success; celebrate their successes
  • Invest in the individual development of your employees through formal and on‑the‑spot coaching, training and modeling behaviors
• Manage Operations and Compliance – 10% of your time
  • Partner closely with your OSC to manage risk and adherence to our policies and procedures for the safety of our employees and customers while protecting the bank
  • Coach your team and model the right conversations to have with customers around NSF/OD and other fee retention
  • Provide oversight and training, and as appropriate, delegate responsibilities and tasks to your team; monitor for adherence
  • Guide your team to deliver on the Customer Service promise; follow the "One to say YES and two to say NO" rule; ensure every employee takes responsibility and serves as the single stop toward problem resolution
• Customer Experience – daily focus
  • Live our Mission and Core Values
  • Champion our Customer Service Promise:
    Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
  • Increase the sales effectiveness and efficiency of your team by championing BUILD, the 8‑step sales process and conducting consistent outbound calling
  • Promptly follow through and ensure you are the single contact for problem resolution
  • Follow the "One to say YES, two to say NO" rule
  • M…