Boutique Shop & Operations Assistant

Shop & Operations Assistant Role Purpose

The Shop & Operations Assistant supports the smooth day-to-day running of the boutique through strong customer service and operational admin support.

This role picks up essential shop-floor and back-of-house tasks, ensuring retail standards, customer experience and operational basics are consistently delivered.

• Deliver excellent customer service as a brand ambassador.
• Support daily shop-floor standards: presentation, restocking and cleanliness.
• Assist customers with product advice and purchases.

• Monitor boutique inboxes and respond to customer enquiries.
• Support packaging, online order processing and returns.
• Order retail supplies, packaging and shop consumables.

• Assist with stock replenishment and basic inventory checks.
• Support sample sending and returns for suppliers and press.
• Provide admin support for deliveries and operational routines.

• Experience in luxury retail, hospitality or customer-facing roles.
• Highly organised, proactive and reliable.
• Confident handling admin tasks alongside shop-floor responsibilities.
• Strong attention to detail and service standards.

• Smooth shop-floor execution and strong customer experience.
• Reduced operational duplication across the retail team.
• Consistent admin support for stock, orders and boutique operations.

• Exceptionally generous Service Charge bonuses paid monthly.
• 28 days annual leave PA + All staff to have an extra day off on their birthday.
• Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks.
• Employee assistance & wellbeing programme.
• High quality, sustainably made, and stylish uniforms provided.
• Free staff parking on site.
• Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
• 50% off food in both the Ox Barn and the Swan.
• Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
• 50% discount on Spa Treatments.
• 40% discount on our retail range Bertioli.
• Annual staff Christmas Party with dinner, drinks, music & dancing!
• A personalised approach to investment in your professional development.
• Beautiful Location with plenty of space to walk and relax during break times!

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.