Network Operations Center​/Security Operations Center; NOC​/SOC Manager

Overview

Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.

Persistent Systemsis seeking a Network Operations Center / Security Operations Center (NOC/SOC) Manager to join our growing team. As the NOC/SOC Manager, you will be a critical member of the program management team supporting a Department of Defense program of record. The position will be basedin Clearfield, Utah. TheNOC/SOC Manager willpossessstrong core competencies in operations management, team leadership, and DoD program execution.

Duties will include overseeing daily operations, managing staff schedules, coordinating with government program offices, producingprogram documentation, andrepresentingoperations at program-level meetings. This individual will play a pivotal role in ensuring operational excellence, customer satisfaction, and contract compliance for mission-critical network and security operations.

• Oversee daily operations of the NOC/SOC facility, managing a team of approximately 12 system administrators and cyber defense analysts
• Create and manage staff schedules, on-call rotations, and shift coverage to ensure 24/7 operational capability
• Serve as primary point of contact with government program office and system owner,maintaining strong customer relationships
• Develop and deliverweekly status reports, Program Management Review (PMR) charts, metrics dashboards, and operational summaries
• Represent NOC/SOC operations at Integrated Product Team (IPT) meetings, Change Control Board (CCB) meetings, and program reviews
• Manage approved network upgrades and changes, coordinating implementation schedules and ensuring minimal operational impact
• Track and report onmetrics including system availability, incident response times, ticket resolution rates, and service level agreement (SLA) performance
• Coordinate incident escalation procedures and ensuretimelycommunication of critical events to stakeholders
• Develop and maintain
  
  Standard Operating Procedures (SOPs), run books, and operational documentation
• Conduct performance evaluations, provide mentoring and professional development for team members, manage staffing requirements,and drive continuous process improvement initiatives
• Support budget planning, resource allocation, and procurement activities for NOC/SOC operations

• Five or more years of experience managing IT operations teams, NOC/SOC facilities, or technical support organizations
• Project management or IT service management certification such as PMP, ITIL Foundation, or equivalent
• Demonstrated experience working with DoD or federal government customers in a contract performance environment
• Strong familiarity with network operations, system administration, and cybersecurity concepts
• Experience with program-level governance such asCCB meetingsand
  
  IPT forums
• Excellent communication skills with ability to interact effectively with government customers, senior management, and technical teams
• Strong leadership and team management skills including scheduling, performance management, and conflict resolution
• Currently hold orhave the ability toobtain United States Secret security clearance

• Bachelor’s degree in information technology, business administration, or related field, or equivalent professional experience in operations management
• Advanced certifications such as PMP, ITIL Expert, Certified Scrum Master, or Lean Six Sigma
• Technical baseline certification such as Security+, Network+, or CISSP
• Seven or more years of experience in DoD contracting environments
• Knowledge of DoDcontract performance measurementmethods, cost tracking, and financial reporting
• Familiarity with DoD…