Technical Account Manager

At ABB
, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

In this role, you will play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests, engage with colleagues to resolve technical issues, and showcase your expertise by managing service‑contract deliverables, on‑time delivery, customer requirements, and financial KPIs, while tracking performance metrics and communicating progress to internal and customer stakeholders.

The work model for this role is hybrid.

This role contributes to the Energy Industries NAM Hub in the United States.

• Support the customer proactively by anticipating needs and leveraging familiarity with their assigned accounts.
• Ensure that the plant fleet under service agreement receives evolution plans and lifecycle reports supported by technology segment experts.
• Measure, report, and present the value of services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers.
• Identify service and system sales opportunities to expand ABB’s value to the customer and grow service contracts with assigned customers.

• Bachelor’s Degree in Engineering or equivalent.
• 10+ years of experience working with control systems in a technical capacity. (Preferred: System Engineer, Field Service Engineer, Technical Support, R&D Engineer or similar)
• Immersion in Service Delivery and Process Automation Energy Industries markets.
• Enhanced knowledge of control‑system technologies, including consoles, hardware, control logic design, and networking. (Preferred: Expertise in System 800xA, Symphony Plus, and ABB Heritage products.)
• Passion for delivering world‑class service and technical support.
• Comfortable communicating both technical and commercial status to site personnel.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter—it moves things forward.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, ethnicity, religious creed, national origin, pregnancy, physical or mental disability, genetic information, veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights, visit https://(Use the "Apply for this Job" box below).

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Benefits

• Choice between two medical plan options:
  Copay Plan or High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short‑term disability, up to 26 weeks – company paid.
• Long‑term disability, 60% of pay – company paid. Ability to “buy‑up” to 66 2/3 % of pay.
• Supplemental benefits – 100% employee paid (accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental leave, up to 6 weeks.
• Employee Assistance Program.
• Health advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
• Employee discount program.

• 401(k) savings plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions receive vacation under a permissive time-away policy.

Build a cleaner, smarter future with ABB. Move from ideas to impact, and define what’s next. Run what runs the world.

Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.