Observability Engineer

Duration: 6 Months (Potential Extension)

Location: Cleveland, OH area – Hybrid (4 days onsite / 1 day remote)

We are seeking an experienced Observability Engineer to support and expand a centralized enterprise observability platform. This initiative is focused on building a true “single pane of glass” monitoring environment using modern telemetry and monitoring technologies including Prometheus, Grafana, and Loki.

The current environment captures approximately 50% of server telemetry and is now evolving to include cross-domain observability across infrastructure, applications, databases, storage, and business transaction data. Long-term goals include enabling AI/ML-driven anomaly detection and intelligent root-cause analysis.

This is an opportunity to play a key role in building an enterprise-wide operational intelligence platform.

• Expand telemetry ingestion across infrastructure, databases, storage platforms, applications, and network environments
• Assist with onboarding remaining systems and extending monitoring beyond traditional OS metrics
• Build and enhance Grafana dashboards that correlate infrastructure health with application performance and business transaction metrics
• Develop and maintain synthetic monitoring scripts using Playwright or similar tools to simulate critical user journeys
• Configure and optimize alerting workflows using Alert manager and Loki
• Improve signal-to-noise ratio and reduce alert fatigue through better event management practices
• Establish and maintain telemetry labeling standards and data quality practices
• Support troubleshooting, root-cause analysis, and operational documentation efforts
• Partner with engineering and infrastructure teams to drive observability best practices across the enterprise

• Hands-on experience with:
  • Grafana
  • Loki
  • Alert manager
  • Strong experience writing PromQL queries and building Grafana dashboards
• Experience designing or supporting enterprise observability and monitoring platforms
• Ability to collect and normalize telemetry across:
  • Servers
  • Databases
  • Networks
  • Applications
• Experience with synthetic monitoring tools such as Playwright or Selenium
• Experience editing and managing YAML and JSON configuration files
  
  Knowledge of alert routing, escalation workflows, and reducing alert fatigue
• Understanding of telemetry standards, labeling strategy, and data hygiene practices
• Strong troubleshooting and analytical skills

• Oracle and SQL database experience
• Experience with SNMP, network flow data, or infrastructure performance monitoring
• Exposure to AI/ML-based observability or anomaly detection initiatives

This role offers the opportunity to help shape the future of enterprise monitoring and observability while working on high-impact initiatives supporting large-scale infrastructure and application environments.