Customer Service Representative

Join a family‑owned and operated company with more than 42 years of stability and growth, delivering industry‑leading products that are 100% manufactured in the USA. With headquarters in Cleveland, OH, and regional facilities in Houston, TX;
Atlanta, GA; and Reno, NV, Hose Master is North America’s largest manufacturer of flexible metal hose and metal bellows expansion joints, with over 450,000 square feet of manufacturing space. Our focus is on customer‑driven designs, manufacturing excellence, and superior service.

• Primary contact for assigned customer accounts.
• Provide value in every aspect of the customer experience.
• Provide pricing and product information to customers.
• Place, monitor, and ensure timely shipment of customer orders.
• Maintain CRM system for each customer contact and activity.
• Resolve related quote, order, and invoice issues.
• Conduct general order entry from Order Entry software.
• Contact customers and derive order requirements using the “STAMPED” method.
• Manage, develop, and grow assigned accounts through regular contact.
• Manage, develop, and nurture strategic customer relationships.
• Partner with Outside sales resources and management to support territory objectives.
• Complete targeted sales campaigns assigned by management.
• Report customer and market developments to Field sales partners and management.
• Keep abreast of product, service, and industry developments.
• Organize, maintain customer and company information.
• Attend all Inside Sales meetings to stay up‑to‑date on all products and services.
• Complete other duties as assigned.

• Experience in a high volume Manufacturing Customer Service Department.
• Knowledge of hose and expansion joints is preferred.
• ERP, CRM, phone, and web‑based system proficiency.
• Proven ability to interact in a collaborative, team environment.
• Excellent verbal and written communication skills.
• Ability to take charge when necessary and initiate actions on behalf of customers.
• MS Office application experience.
• Complex problem‑solving and decision‑making skills.
• Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
• Demonstrate ability to learn product information and transfer knowledge to customers.
• Some technical aptitude and working with numbers.
• 1‑3 years direct customer selling experience from a phone perspective.
• Inside Sales experience with a manufacturing company is preferred.
• High School Diploma or equivalent.

• Communication
• Leadership
• Customer Focus
• Analysis and Problem Solving
• Decision Making
• Planning and Organizing
• Values, Trust and Integrity
• Continuous Learning
• Quality
• Adaptability/Flexibility
• Team Effectiveness

Duties are primarily performed in an office environment while sitting at a desk or computer terminal. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Duties may take the incumbent onto the shop floor for extended periods of time to resolve issues or locate/coordinate orders.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Hose Master is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.