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Customer Care Team Member

Job in Clinton - IA Iowa - USA
Full Time position
Listed on 2019-10-19
Salary 46.71130952381 USD Hourly USD 46.71130952381 HOUR
Job specializations:
  • Engineering
    Online Telecommunications
  • Sales
    Account Manager
Job Description & How to Apply Below
Position:  Customer Care Team Member($10.75+ Base Wage)
The Job:
Our Customer Care Team Members are driven to provide the best service possible to our customers.  Team Members are responsible for fielding inbound calls from our customers and processing orders over the telephone.  Team members will also up sell products by giving customers a free account review to explore all available offers.  If you are energetic, driven, and have an unbelievable work ethic this might be the career for you!  
Duties & Responsibilities:
• Field inbound calls in a professional manner
• Respond to and resolve customer questions
• Sell / Up sell products on customer’s account
• Retain customers wanting to cancel
• Deescalate angry customers
Position Requirements
High School,   1 to 2 Years work experience
• Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
• Skill to communicate effectively with customers
• Ability to handle a high stress environment
• Willingness to work in a fast pace work environment
• Ability to be proactive
• Must pass a 5 year Background
• Must pass a drug test
Required Language Skills:
  • English - Very good
Additional Information / Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Reduced or Flexible Hours
• Family Medical Leave
• Tuition Assistance
• Company Events
• Employee Discounts
• And More!!
Contact Information
Contact Name: Focus Services, LLC
Contact Phone: 563-242-1677
Preferred method of contact: Email with CV via Application Box below.
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