Collections Specialist

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America.

• Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect include calling, text messages, and emails.
• Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives.
• Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets.
• Professionally leverage and speak to legal collections processes to drive customer engagement and resolution.
• Regularly document the status of account(s) and next steps in Salesforce CRM.

• Meaningful work. Each day, you will directly support small business owners in need of payment relief - offering the flexibility our financing is designed to provide.
• Mission driven company. Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options.
• Flexibility is a top priority. Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both).
• Performance based compensation. Our commitment to performance-driven success is reflected in our incentive-based programs, designed to motivate and reward employees for their contributions.

• Bachelor’s Degree preferred or equivalent work experience.
• 5+ years of professional Customer Service/Sales/Collections experience.
• Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances.
• Team player who asks questions and takes the initiative to suggest improvements on current processes and systems.
• Strong analytical and written communication skills with high attention to detail.
• Competitive nature with ability to maintain focus and complete tasks independently.
• Ability to navigate multiple computer programs simultaneously.

Monday-Friday, 9:00 AM - 6:00 PM MST or PST

Hourly Rate: $28.84 – $31.25 USD

Monthly Variable: You have the potential to earn an additional $1,750 USD per month in variable compensation. The final payout of variable compensation is determined by achievement of performance metrics.

We offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team.

By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.