Service Quality Consultant II

Job Title

Service Quality Consultant II

The Service Quality Consultant will provide, develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.

• Develop, modify, and enhance complex software applications and databases in Laserfiche ECM Software.
• Develop specifications and design documents based on input from Engineering People Office team.
• Design and develop Laserfiche electronic forms and business processes.
• Complete reports and summaries for management, including project status reports, problem reports, progress summaries, and metrics.
• Serve as Laserfiche liaison to Information Technology, providing ongoing maintenance, training, and support.
• Administer and manage Texas A&M Engineering listservs, including updates, additions, and removals of subscribers.
• Monitor and troubleshoot technical issues related to the listserv platform and collaborate with IT support teams as needed.
• Perform other related duties as assigned.

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience.

• Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems.

• Knowledge of SQL, JavaScript / jQuery.
• Knowledge of HTML, PHP, CSS.
• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Main Campus – College Station, TX.

• Competitive medical insurance benefits through Blue Cross and Blue Shield of Texas.
• Prescription coverage by Express Scripts.
• Optional Vision, Dental, Life, and Long-Term Disability insurance.
• Defined benefit retirement plan with TRS with 8.25% employer contribution.
• Additional voluntary retirement programs: 403(b) and 457(b).
• Flexible spending account options for medical and childcare expenses.
• Generous paid time off with holidays, vacation and sick leave.
• Robust free training access through Linked In Learning.
• Tuition assistance and educational release time.

Equal Opportunity/Veterans/Disability Employer.

Applicants will be required to complete the federal Employment Eligibility Verification I-9 form and present acceptable documents no later than the third day of employment. Positions are security-sensitive; applicants may be subject to a criminal history investigation.