IT Professional

Position: IT Professional I
## IT Professional IApplylocations:
College Station, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R-093743
** Job Title
** IT Professional I
** Agency
* * Texas A&M University
** Department
* * Technology Services - Strategic Alliances & Partners
** Proposed Minimum Salary
** Commensurate
* * Job Location
** College Station, Texas
** Job Type
** Staff
* * Job Description
**** A Glimpse of the Job
** The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.
** Essential Duties/Tasks
**** Resolution of Technical Problems
*** Confers with other personnel in resolving problems involving procedural and technical matters.
* Provides assistance in resolving hardware and software problems with vendor technical support.
* Researches problems and recommends solutions.
** Workstation/Software Support
*** Installs, upgrades, and configures workstations and software.
** Estimates and Reports
*** Provides resource estimates and progress reports.
** Compliance
* ** Ensures that work is accurate and in compliance with departmental or project quality standards.
* Ensures compliance with applicable policies, rules, and procedures.
** Data Security
*** Ensures security of customer data and applications in all phases of production.
** Common Duties
*** Participates on committees to develop technical standards and direction.
* Meets with customers and technical staff to determine information technology needs and requirements.
* Provides input for the planning and budget process.
* Performs other duties as assigned.
** Professional Development
*** Participates in training and professional development sessions.
** What you need to know
**** Salary:
** Compensation will be commensurate to selected hire’s experience.
** Special Instructions:
** A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
** Required

Education and Experience:

*** Bachelor's degree or equivalent combination of education and experience.
* Four months (1 semester) of student worker and/or customer service experience.
** Required Knowledge, Skills, and Abilities:
*** Knowledge of word processing and spreadsheet applications.
* Ability to multitask and work cooperatively with others.
* Excellent written communication, analytical, interpersonal, and organizational skills.
** Preferred Knowledge, Skills, and Abilities:
*** Cross-disciplined IT skills
* Advanced IT skills
* Report writing skills
* Intermediate troubleshooting
* Client relations
* Ingenuity* Formulating and contributing ideas
* Knowledge of ITIL.
** What to do*
* ** Apply** **!
** A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.
** Why Texas A&M University?
** Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are:
Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
* Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
* 12-15 days of annual paid holidays
* Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
* Automatically enrollment in the Teacher Retirement System of Texas
* Health and Wellness:
Free exercise programs and release time
* Professional Development:
All employees have access to free Linked In Learning training, webinars, and limited financial support to attend conferences, workshops, and more
* Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
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