Service Desk Manager

SNI Companies has partnered with a growing company in the Greater Colorado Springs area in search of a Service Delivery Manager
. This position is a contract to hire and conversion will occur after 3 months. This position is onsite 5 days per week.

Salary Range: $78K-$82K per year.

Please let email your resume for immediate consideration to

This position is not open for C2C or referrals.

Only US Citizen or Green Card Holders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelors degree in Computer Science or related technical degree is required; experience may be considered in lieu of a degree.
• ITIL Certification is preferred.

• A minimum of 5 years’ experience managing an IT service desk or similar role.
• Experience leading and managing a successful team.

• Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• Ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• Ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• Ability to understand the organization’s business.
• Ability to think critically about systems and to adjust consistently as needed.
• Ability to manage time effectively while setting the tone of the team through modeling and leadership.
• The incumbent will be required and must have the ability to drive for company business*.