Customer Support Representative

Location: Denver

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

* Answer customer product questions, assist with orders, track returns, accept payments for online products

* Document customer interactions in a tracking system

* Handle fax, e-mail and phone inquiries

* Track calls and service requests

* Escalate problem calls to other service providers

* Occasional warehouse product management support

* Perform other tasks as assigned

* At least 6 months of customer interaction experience

* Phone sales or support experience is preferred

* Experience working in an office setting using fax, e-mail and phones preferred

* Experience providing support to end users on web site navigation ideal

* Excellent customer service and phone etiquette skills required

* Excellent communications and interpersonal skills required

Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

* Generous Paid Time Off (PTO) and all Federal Holidays off

* Comprehensive Health and Dental Insurance Coverage

* Retirement Savings Plan

* Pre-Tax Benefit Programs

* Wellness and Work-Life Support

* Professional Development

* Performance and Referral Bonuses

* Life and Disability Insurance