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Director​/Bad Debt

Job in Columbia - Richland County - SC South Carolina - USA
Full Time position
Listed on 2019-05-15
Job specializations:
  • Business
    Business Finance, General Business, Regulatory Compliance
  • Management
    Employee Relations Manager
Job Description & How to Apply Below
Director (Bad Debt)

ROLE AND RESPONSIBILITIES

Reporting to the Sr. Director of Operations, the core objective is to increase revenue from new and existing clients by implementing strategies to maximize efficiency and monitor production within the department in addition to ensuring the highest level of customer service is provided to all clients. The Director is also responsible for partnering

with the Sr. Director of Operations to implement collection processes, inventory management and solve performance problems. The Director is responsible for maintaining production standards as well as ensuring that daily, weekly and monthly performance and productivity goals are met. This is a non-fee producing position whereby commissions are based upon performance of assigned agent/supervisor goals, group goals, departmental, and company goals.

Duties included:
• Lead a team which consists of medical collectors, supervisors, and managers responsible for delivery of industry- leading results to hundreds of medical practice client s.
• Lead in a way that inspires high employee engagement and dedication to facilitate great client
• Assist with establishing policies, workflows and procedures to meet business
• Supervise the workflow, development of specific plans and goals and performance of team members, including providing ongoing performance feedback and participating in the annual staff performance evaluation process.
• Execute disciplinary actions towards staff regarding policy violations and performance issues
• Serves as subject matter expert for collection related functions
• Drive service excellence using customer data analytics and root-cause analysis to improve the customer experience.
• Drive collections improvement through the strategic use of outbound dialing campaigns, letters, and agent performance.
• Exceed contractual-based recovery rate minimums for all applicable clients.
Key Competencies:
• Results-Oriented
• Ability to coach/train others
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
• Strong written and verbal communication skills
• Ability to handle and maintain confidential information
• Strong work ethics
Position Requirements
Bachelor,   3 to 4 Years work experience
Job Requirements:
• BA/BS Degree in related field or combination of equivalent education and experience
• Minimum of 10 years collection experience preferred
• Minimum of 5 years in a management role leading medical collection agents.
• Demonstrates the ability to coach, motivate and provide performance feedback to staff
• Exceptional communication and leadership skills
• Expert knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel)
• Demonstrated ability to independently work under aggressive timelines while managing multiple projects in parallel.
• Proven ability to analyze reports and documentation
• Experience with Latitude and LiveVox preferred.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Questions to answer on applying for this job
  • Do you have a BA/BS Degree in related field or combination of equivalent education and experience in the Collections field?
  • Do you have a Minimum of 10 years collection experience?
  • Do you have a Minimum of 5 years in a management role leading medical collection agents?
  • Do you have Expert knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel)?
  • Do you have Experience with Latitude and LiveVox?
Contact Information
Contact Name: Global Personnel Solutions, Inc.
Contact Phone: 7067224222
Preferred method of contact: Email with CV via Application Box below.
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