Receptionist, Administrative​/Clerical

Job Summary

The Receptionist greets, assists, and provides direction and information to clients, visitors, and other guests of the organization while performing various administrative and clerical support duties. The role reports directly to the Office Manager, with a dotted line to the Intake Manager, and supports the firm's daily operations with a focus on customer service and office efficiency.

• Welcome clients and visitors by greeting them in person or over the telephone
• Alert firm personnel of visitor arrivals and manage traffic flow
• Screen client inquiries, determine type, and route calls to the appropriate legal team on a multi‑line phone system
• Maintain the reception area’s cleanliness and monitor potential security risks
• Assemble and stamp mailers by specific deadlines
• Set up boardroom meeting spaces and provide refreshments to guests
• Distribute and oversee incoming and outgoing mail
• Complete clerical and other administrative duties as requested
• Conduct client satisfaction surveys and follow up on feedback
• Perform daily administrative tasks including filing, scanning, and managing schedules
• Ensure regular, consistent, and punctual attendance
• Other duties as assigned

• Excellent clerical and general office administration skills
• Excellent written and verbal communication skills, organizational and time‑management abilities
• Strong command of English grammar, usage, punctuation, and spelling
• Highly proficient in Microsoft Office Suite or similar software with solid computer knowledge
• Strong attention to detail and ability to meet timelines
• Maintain professional demeanor and adapt efficiently to changing priorities
• Establish and maintain effective work relationships
• Coordinate operation of standard office equipment (computer, phone, printers, scanners, etc.)
• Exceptional interpersonal and customer‑service skills, with patience and professionalism when dealing with difficult visitors and clients

• Minimum of a High School Diploma or GED required
• Typing speed of 45 words per minute or better
• No supervisory responsibilities
• This is a full‑time in‑office position, standard hours Monday through Friday 40 hours per week (some overtime may be required based on projects)